Walmart cancels Super Smash Bros. Brawl Wii orders; Claims requests for cancellation were made by customers

January 12, 2008 on 12:18 am | In pre order, ssbb, walmart, wii | 8 Comments

After reading on Kotaku that Super Smash Bros. Brawl Wii was available for pre-order from Walmart for $19.82, I quickly jumped on the site and placed my pre-order.

I, along with a few other people who also ordered this morning, just received the following email from Walmart:


    Walmart.com Request for Order Cancellation
    from: orderfulfillment@walmart.com
    to: [censored]@gmail.com,
    date: Jan 11, 2008 9:44 PM
    subject: Walmart.com Request for Order Cancellation
    mailed-by: ndc-fulmail3.walmart.com

    Dear [censored],

    We have received your request to cancel the item(s) listed
    below from your order (#267730xxxxxxx).

    We will attempt to cancel this order, however, we may
    already have processed your order for shipping. If you need
    to contact us about this order, please call us at 1-800-966-6456
    between 6 a.m. and 1 a.m (CT), seven days a week.

    ===========================================================
    ITEM(S) REQUESTED TO BE CANCELED
    -----------------------------------------------------------
    Order Date: 11 JAN 2008 08:41
    Order Number: 267730xxxxxxx

    ITEM QTY PRICE TOTAL
    --------------------------------------------------------------------
    Super Smash Bros. Brawl Wii 1 19.82 19.82

    ===========================================================
    Returns
    If we are unable to cancel your order because it already has been
    processed, then you can return any unwanted items to us after you receive
    them. You will have the option of returning the item(s) to us via mail or
    directly to a Wal-Mart store, whichever is more convenient for you.
    Instructions on how to return items will arrive with your order.

    Help
    If you have any questions, please visit our Help section:

    http://www.walmart.com/catalog/catalog.gsp?cat=5436

    Sincerely,

    Customer Service at Walmart.com
    http://www.walmart.com

Hey Walmart, wtf? I can definitely understand that you probably made a huge pricing error and don’t want to ship out these games for under $20, but it really pisses me off that you are not owning up to your mistake. Sending customers an email indicating they have requested to cancel their order is bullshit — WHY would anyone want to cancel their $20 SSBB order?

This isn’t going to fly to well, how about an apology?

Walmart cancels Super Smash Bros. Brawl Wii orders; Claims requests for cancellation were made by customers

January 12, 2008 on 12:18 am | In pre order, ssbb, walmart, wii | 8 Comments

After reading on Kotaku that Super Smash Bros. Brawl Wii was available for pre-order from Walmart for $19.82, I quickly jumped on the site and placed my pre-order.

I, along with a few other people who also ordered this morning, just received the following email from Walmart:


    Walmart.com Request for Order Cancellation
    from: orderfulfillment@walmart.com
    to: [censored]@gmail.com,
    date: Jan 11, 2008 9:44 PM
    subject: Walmart.com Request for Order Cancellation
    mailed-by: ndc-fulmail3.walmart.com

    Dear [censored],

    We have received your request to cancel the item(s) listed
    below from your order (#267730xxxxxxx).

    We will attempt to cancel this order, however, we may
    already have processed your order for shipping. If you need
    to contact us about this order, please call us at 1-800-966-6456
    between 6 a.m. and 1 a.m (CT), seven days a week.

    ===========================================================
    ITEM(S) REQUESTED TO BE CANCELED
    -----------------------------------------------------------
    Order Date: 11 JAN 2008 08:41
    Order Number: 267730xxxxxxx

    ITEM QTY PRICE TOTAL
    --------------------------------------------------------------------
    Super Smash Bros. Brawl Wii 1 19.82 19.82

    ===========================================================
    Returns
    If we are unable to cancel your order because it already has been
    processed, then you can return any unwanted items to us after you receive
    them. You will have the option of returning the item(s) to us via mail or
    directly to a Wal-Mart store, whichever is more convenient for you.
    Instructions on how to return items will arrive with your order.

    Help
    If you have any questions, please visit our Help section:

    http://www.walmart.com/catalog/catalog.gsp?cat=5436

    Sincerely,

    Customer Service at Walmart.com
    http://www.walmart.com

Hey Walmart, wtf? I can definitely understand that you probably made a huge pricing error and don’t want to ship out these games for under $20, but it really pisses me off that you are not owning up to your mistake. Sending customers an email indicating they have requested to cancel their order is bullshit — WHY would anyone want to cancel their $20 SSBB order?

This isn’t going to fly to well, how about an apology?

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