iBloggedThis » Walmart cancels Super Smash Bros. Brawl Wii orders; Claims requests for cancellation were made by customers

Walmart cancels Super Smash Bros. Brawl Wii orders; Claims requests for cancellation were made by customers

January 12, 2008 on 12:18 am | In pre order, ssbb, walmart, wii |

After reading on Kotaku that Super Smash Bros. Brawl Wii was available for pre-order from Walmart for $19.82, I quickly jumped on the site and placed my pre-order.

I, along with a few other people who also ordered this morning, just received the following email from Walmart:



Walmart.com Request for Order Cancellation

from: orderfulfillment@walmart.com

to: [censored]@gmail.com,

date: Jan 11, 2008 9:44 PM

subject: Walmart.com Request for Order Cancellation

mailed-by: ndc-fulmail3.walmart.com
Dear [censored],
We have received your request to cancel the item(s) listed

below from your order (#267730xxxxxxx).
We will attempt to cancel this order, however, we may

already have processed your order for shipping. If you need

to contact us about this order, please call us at 1-800-966-6456

between 6 a.m. and 1 a.m (CT), seven days a week.
===========================================================

ITEM(S) REQUESTED TO BE CANCELED

-----------------------------------------------------------

Order Date: 11 JAN 2008 08:41

Order Number: 267730xxxxxxx
ITEM                                             QTY   PRICE   TOTAL

--------------------------------------------------------------------

Super Smash Bros. Brawl Wii                      1     19.82   19.82
===========================================================

Returns

If we are unable to cancel your order because it already has been

processed, then you can return any unwanted items to us after you receive

them.  You will have the option of returning the item(s) to us via mail or

directly to a Wal-Mart store, whichever is more convenient for you.

Instructions on how to return items will arrive with your order.
Help

If you have any questions, please visit our Help section:
http://www.walmart.com/catalog/catalog.gsp?cat=5436
Sincerely,
Customer Service at Walmart.com

http://www.walmart.com

Hey Walmart, wtf? I can definitely understand that you probably made a huge pricing error and don’t want to ship out these games for under $20, but it really pisses me off that you are not owning up to your mistake. Sending customers an email indicating they have requested to cancel their order is bullshit — WHY would anyone want to cancel their $20 SSBB order?

This isn’t going to fly to well, how about an apology?

8 Comments »

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I was prepared for the cancellation to happen. On that, I wasn’t really surprised. But I got the same B.S. saying I requested the cancellation. Total effin screw up on their part, why blame the customer? I hope they get some seriously bad P.R. because of this. That’s just rude!

Comment by De El — January 12, 2008 #
thanks for posting this. i knew i didn’t request to cancel my order this morning, yet their lame cancellation email made me question my own sanity. i’m glad to see i’m not alone. i’m also glad to see i’m not the only one pissed off that they wouldn’t just take a little bit of a loss instead of pissing off so many people unnecessarily. but that’s wally world for ya.

Comment by marmazu — January 12, 2008 #
damn right!!!!I am never shopping @ walmart again!!!

Comment by walmartsucks — January 12, 2008 #
the same shit happened to me, the number they give you is not correct to call them with questions about the order. you call and it asks you to enter a PIN… i dont understand how they are not owning up to their mistake. if they fucked up in the store, would they hunt us down and make us return the product we bought for the wrong price?

Comment by Shawn — January 12, 2008 #
Bastards!
They did the same thing to me.
That has to be some sort of e-mail fraud, etc…

Comment by Sharky — January 12, 2008 #
incompetance + shadey customer service = Wal Mart in a nutshell.

Comment by Myahon — January 12, 2008 #
Did you ask them about their Scanning Code of Practice policy. It states that if they, or the computer states the price is such and such that that is what their costumers pay.

I would print this off that cancellation and bring it to them when you do go and purchase the game, their policy clearly states that “if thats what we say it costs then thats what it costs” and when they ask you about the printed e-mail then you ask them about this policy.

Comment by Ausaka — January 15, 2008 #
To continue on with what I said. I once went to Wal-Mart and I bought my Boyfriend the Simpson DVD’s.
They were suppose to be 24$ or something like that, the computer rang them in for 24$ however the shelf and the box clearly stated that they were 9$. I didn’t think much on it and that it was a pricing problem, but when my Boyfriend looked infront of the casheir there on the table was their Scanning Code of Practice. The moment he even stated those four words the cashier cleared up the mess and I got them for 9$ . Just state those four words to them and everything should be cleared up.

Mind you now, the game isn’t comming out now until March 9th but that gives you plenty of time to clear up the mess.

Comment by Ausaka — January 15, 2008 #

Walmart cancels Super Smash Bros. Brawl Wii orders; Claims requests for cancellation were made by customers

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