Comments on: Walmart cancels Super Smash Bros. Brawl Wii orders; Claims requests for cancellation were made by customers

By: Ausaka

Ausaka — Wed, 16 Jan 2008 00:46:18 +0000

To continue on with what I said. I once went to Wal-Mart and I bought my Boyfriend the Simpson DVD’s.
They were suppose to be 24$ or something like that, the computer rang them in for 24$ however the shelf and the box clearly stated that they were 9$. I didn’t think much on it and that it was a pricing problem, but when my Boyfriend looked infront of the casheir there on the table was their Scanning Code of Practice. The moment he even stated those four words the cashier cleared up the mess and I got them for 9$ . Just state those four words to them and everything should be cleared up.

Mind you now, the game isn’t comming out now until March 9th but that gives you plenty of time to clear up the mess.

By: Ausaka

Ausaka — Wed, 16 Jan 2008 00:37:59 +0000

Did you ask them about their Scanning Code of Practice policy. It states that if they, or the computer states the price is such and such that that is what their costumers pay.

I would print this off that cancellation and bring it to them when you do go and purchase the game, their policy clearly states that “if thats what we say it costs then thats what it costs” and when they ask you about the printed e-mail then you ask them about this policy.

By: Myahon

Myahon — Sat, 12 Jan 2008 19:57:20 +0000

incompetance + shadey customer service = Wal Mart in a nutshell.

By: Sharky

Sharky — Sat, 12 Jan 2008 17:14:46 +0000

Bastards!
They did the same thing to me.
That has to be some sort of e-mail fraud, etc…

By: Shawn

Shawn — Sat, 12 Jan 2008 16:51:14 +0000

the same shit happened to me, the number they give you is not correct to call them with questions about the order. you call and it asks you to enter a PIN… i dont understand how they are not owning up to their mistake. if they fucked up in the store, would they hunt us down and make us return the product we bought for the wrong price?

By: walmartsucks

walmartsucks — Sat, 12 Jan 2008 15:39:22 +0000

damn right!!!!I am never shopping @ walmart again!!!

By: marmazu

marmazu — Sat, 12 Jan 2008 05:30:34 +0000

thanks for posting this. i knew i didn’t request to cancel my order this morning, yet their lame cancellation email made me question my own sanity. i’m glad to see i’m not alone. i’m also glad to see i’m not the only one pissed off that they wouldn’t just take a little bit of a loss instead of pissing off so many people unnecessarily. but that’s wally world for ya.

By: De El

De El — Sat, 12 Jan 2008 05:11:55 +0000

I was prepared for the cancellation to happen. On that, I wasn’t really surprised. But I got the same B.S. saying I requested the cancellation. Total effin screw up on their part, why blame the customer? I hope they get some seriously bad P.R. because of this. That’s just rude!