Comments on: Sleeping Comcast tech fired http://ibloggedthis.com/2006/06/25/sleeping-comcast-tech-fired/ [Technology, Reviews, Programming, Gaming, Movies, TV, Videos, Links, etc] Mon, 14 Jul 2008 04:44:27 +0000 http://wordpress.org/?v=2.8.4 hourly 1 By: tim http://ibloggedthis.com/2006/06/25/sleeping-comcast-tech-fired/comment-page-1/#comment-21217 tim Thu, 08 Mar 2007 00:48:13 +0000 http://ibloggedthis.com/2006/06/25/sleeping-comcast-tech-fired/#comment-21217 you have to be there between our hours because we have several 8 to 12s per day. if we get stuck at a job at 9:15 and we told you we would be at your house at 9:30. now we are going to be late. if we tell the customer between 8 and 12 it allows our techs. more time to complete the job correctly. you have to be there between our hours because we have several 8 to 12s per day. if we get stuck at a job at 9:15 and we told you we would be at your house at 9:30. now we are going to be late. if we tell the customer between 8 and 12 it allows our techs. more time to complete the job correctly.

]]> By: Jon http://ibloggedthis.com/2006/06/25/sleeping-comcast-tech-fired/comment-page-1/#comment-990 Jon Sun, 25 Jun 2006 22:29:12 +0000 http://ibloggedthis.com/2006/06/25/sleeping-comcast-tech-fired/#comment-990 That's Comcast for you! I once tried to get my password reset for my online access and used the chat feature. The text of that conversation can be found here: www.smurfsex.net/wow.txt It's awful with Comcast being the only cable company in town. Installation is a nightmare because you have to be at your location between their hours and if the tech doesn't show up, too bad! After two attempts at getting my installed I finally gave up and went to their office (this was before the whole home install kit) and demanded the modem. I stood there with the woman for thirty minutes arguing everything from "the line isn't connected" to "your computer isn't optimized for Comcast yet" before she finally, in frustration, gave up and gave me the modem. She scheduled a technican to "come hook it up" in a few days. ..three days later Ive got it hooked up and running fine when the tech calls me on my cell and says he's at my building and looking for my apartment. I told him I'm not available, can he come back in a week between 7 and 9pm? That’s Comcast for you! I once tried to get my password reset for my online access and used the chat feature. The text of that conversation can be found here:

http://www.smurfsex.net/wow.txt

It’s awful with Comcast being the only cable company in town. Installation is a nightmare because you have to be at your location between their hours and if the tech doesn’t show up, too bad! After two attempts at getting my installed I finally gave up and went to their office (this was before the whole home install kit) and demanded the modem. I stood there with the woman for thirty minutes arguing everything from “the line isn’t connected” to “your computer isn’t optimized for Comcast yet” before she finally, in frustration, gave up and gave me the modem. She scheduled a technican to “come hook it up” in a few days.

..three days later Ive got it hooked up and running fine when the tech calls me on my cell and says he’s at my building and looking for my apartment. I told him I’m not available, can he come back in a week between 7 and 9pm?

]]> By: totoro http://ibloggedthis.com/2006/06/25/sleeping-comcast-tech-fired/comment-page-1/#comment-988 totoro Sun, 25 Jun 2006 20:35:37 +0000 http://ibloggedthis.com/2006/06/25/sleeping-comcast-tech-fired/#comment-988 I certainly hope they fired whoever was supposed to be taking that tech's phone call as well-no excuse for him falling asleep, but no excuse for him having to wait on hold for so long; he's a tech, not a customer :P I certainly hope they fired whoever was supposed to be taking that tech’s phone call as well-no excuse for him falling asleep, but no excuse for him having to wait on hold for so long; he’s a tech, not a customer :P

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