Sleeping Comcast tech fired

June 25, 2006 on 11:23 am | In comcast |

Last week we reported on a tribute video made by an angry Comcast customer, after he caught the Comcast tech asleep on his couch. The Comcast tech fell alseep at the customer’s location, after he was on hold for more than an hour with Comcast’s central office.

Since then, the Comcast tech has been fired, and an apology has been issued to the customer.

Two down! Who’s are we going to be getting fired next?

Source: CBS News

3 Comments »

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  1. I certainly hope they fired whoever was supposed to be taking that tech’s phone call as well-no excuse for him falling asleep, but no excuse for him having to wait on hold for so long; he’s a tech, not a customer :P

    Comment by totoro — June 25, 2006 #

  2. That’s Comcast for you! I once tried to get my password reset for my online access and used the chat feature. The text of that conversation can be found here:

    http://www.smurfsex.net/wow.txt

    It’s awful with Comcast being the only cable company in town. Installation is a nightmare because you have to be at your location between their hours and if the tech doesn’t show up, too bad! After two attempts at getting my installed I finally gave up and went to their office (this was before the whole home install kit) and demanded the modem. I stood there with the woman for thirty minutes arguing everything from “the line isn’t connected” to “your computer isn’t optimized for Comcast yet” before she finally, in frustration, gave up and gave me the modem. She scheduled a technican to “come hook it up” in a few days.

    ..three days later Ive got it hooked up and running fine when the tech calls me on my cell and says he’s at my building and looking for my apartment. I told him I’m not available, can he come back in a week between 7 and 9pm?

    Comment by Jon — June 25, 2006 #

  3. you have to be there between our hours because we have several 8 to 12s per day. if we get stuck at a job at 9:15 and we told you we would be at your house at 9:30. now we are going to be late. if we tell the customer between 8 and 12 it allows our techs. more time to complete the job correctly.

    Comment by tim — March 7, 2007 #

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Sleeping Comcast tech fired

June 25, 2006 on 11:23 am | In comcast |

Last week we reported on a tribute video made by an angry Comcast customer, after he caught the Comcast tech asleep on his couch. The Comcast tech fell alseep at the customer’s location, after he was on hold for more than an hour with Comcast’s central office.

Since then, the Comcast tech has been fired, and an apology has been issued to the customer.

Two down! Who’s are we going to be getting fired next?

Source: CBS News

3 Comments »

RSS feed for comments on this post. TrackBack URI

  1. I certainly hope they fired whoever was supposed to be taking that tech’s phone call as well-no excuse for him falling asleep, but no excuse for him having to wait on hold for so long; he’s a tech, not a customer :P

    Comment by totoro — June 25, 2006 #

  2. That’s Comcast for you! I once tried to get my password reset for my online access and used the chat feature. The text of that conversation can be found here:

    http://www.smurfsex.net/wow.txt

    It’s awful with Comcast being the only cable company in town. Installation is a nightmare because you have to be at your location between their hours and if the tech doesn’t show up, too bad! After two attempts at getting my installed I finally gave up and went to their office (this was before the whole home install kit) and demanded the modem. I stood there with the woman for thirty minutes arguing everything from “the line isn’t connected” to “your computer isn’t optimized for Comcast yet” before she finally, in frustration, gave up and gave me the modem. She scheduled a technican to “come hook it up” in a few days.

    ..three days later Ive got it hooked up and running fine when the tech calls me on my cell and says he’s at my building and looking for my apartment. I told him I’m not available, can he come back in a week between 7 and 9pm?

    Comment by Jon — June 25, 2006 #

  3. you have to be there between our hours because we have several 8 to 12s per day. if we get stuck at a job at 9:15 and we told you we would be at your house at 9:30. now we are going to be late. if we tell the customer between 8 and 12 it allows our techs. more time to complete the job correctly.

    Comment by tim — March 7, 2007 #

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