iBloggedThis » The nightmare of cancelling AOL

The nightmare of cancelling AOL

June 13, 2006 on 5:16 pm | In aol, scary |

Sometimes we pay for a service which we no longer use simply because we haven’t had the time, or energy to cancel it. Here is a recording of a phone call made by an AOL user trying to cancel his AOL account, which he was no longer using.

Listening to this recording will actually make you angry. It’s so ridiculous that I am doubting the authenticity of this call.

Source Digg

UPDATE: The site seems to be down due to the Digg Effect. Try listening to it through Odeo instead:

UPDATE: The AOL Rep on the phone call has been fired!

109 Comments »

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this is so fake

Comment by so fake — June 13, 2006 #
[...] iBloggedThis posted this recording of a phone call made by an AOL subscriber who wants to cancel his account. We cannot vouch for the recording’s authenticity. [...]

Pingback by » Can you please cancel this account? Please… — June 13, 2006 #
Wow, this is exactly how my call went, but I had a few more choice comments!

Comment by Viking Coral — June 13, 2006 #
AOL will not answer a call with a person right after the ringing. You have to go through a process first. Also, a lot of times the people who answer are Indians (Asian) — typically you get someone with at least a slight accent. This is presented as a literal recording with no editing, so I’d say it’s very unlikely to be real.

That said, it is a pain in the ass to cancel an account with AOL.

Comment by Steve — June 13, 2006 #
Actually, I had a similar experience. It took me over 10 minutes of repeating “Please just cancel the account” before they finally did it. The phone operators pretty much bully you into keeping it.

Comment by Joe — June 13, 2006 #
too bad the aol worker started laughing. caller tried to cover it up by raising his voice. FAKE!

Comment by fake — June 13, 2006 #
Fake or not fake, this is very similar to the experience that I had, trying to cancel an account on behalf of my mother-in-law (who was in the room and did participate on the call, as needed).

The other horrifying thing about AOL is that the only way to “transfer” your AOL address book to a new provider, seems to be to PRINT OUT your list, then manually enter it into the new provider’s address system. AOL is actually PROUD of this “retention” feature.

PREDICTION: AOL will cease to exist in 2010.

Comment by Gregory Kohs — June 14, 2006 #
@Steve - The ringing occurs when you’re transfered to an operator. This is how almost every automated system I’ve encountered works once you choose to speak to a representative. You wait on hold, then eventually it rings as it’s routed to a free operator.

Whether or not this is fake, that’s how these things usually work.

Comment by Othello — June 14, 2006 #
It sounds completely legitimate to me, as I went through almost the same thing.

The dude that was helping me kept offering me different things, and I kept repeating that I didn’t want any of it, would he please just cancel my account right then. He kept on about it, and I finally asked to speak to a supervisor. He cancelled my account.

I’d like to see AOL gone before 2010.

Comment by Claytonius Maximus — June 14, 2006 #
This is real. I’ve had a couple similar experiences like this before when trying to cancel internet and banking services.

Comment by bobfet1 — June 14, 2006 #
I had AOL years ago when like 60 free hours was a huge deal. Well, I used it to go online and MUD. It took 2 hours and 6 different “customer service” reps to finally stop jerking me around.

This call can very much be real. AOL hires some serious dicks and actually penalizes their staff if someone has too many cancellations on their time card.

Comment by Hurricane — June 14, 2006 #
Does sound a bit dodgy but I had an aol account a few years back and they were much more in favour of upgrading it than cancelling it. I had to give them a load of details that I was changing to virgin.net before they would listen. Bless them!!

Comment by RecoveryRedmanâ„¢ — June 14, 2006 #
HA ha ha…. I used to do this job for AOL in the UK, (working for out source company ‘Client Logic’) we made Â£5 every time we stopped someone cancelling. This is not fake, and this conversation is MILD compaired to some of the shit I put people through. Hey…. I was a student and needed that Â£5!!

Comment by Avatar — June 14, 2006 #
Why fake this? It’s almost exactly how *EVERY* cancel call goes. The ring is because of the transfer, it always does that. And the bully at the end of the phone always argues with you and talks about how great your AOL account is.

Comment by Tatarize — June 14, 2006 #
I had a similier experience when I cancelled my XM radio account. 10 minutes of them trying to figure out how to make me keep the account followed by another 10 minutes of ‘great offers’. Not to mention every time I needed to call them for anything I had to listen to the same 10 minutes of sales pitching. Freakin’ obnoxious.

Comment by Garou — June 14, 2006 #
they are the worst in the business even over here in the UK, i canceled my account many times and they still take money out of the account. The calls are terriblle too!

Comment by ihateaol — June 14, 2006 #
LMFAO what a fag…….Aol with cease to exist in 2009….

Comment by Dascoo — June 14, 2006 #
[...] Vincent Ferrari recorded his attempt to cancel his AOL account. Its really something to listen to. The original article can be found currently on DugMirror, due to the fact that Vincents servers are currently getting a lot of traffic. aol» business» [...]

Pingback by Bieber Labs » The Nightmare of Cancelling AOL — June 14, 2006 #
Terrible, I think AOL should just damn well close the account, and how dare they accuse him of not being the owner of the account.

And claim they don’t care about him views. This is not acceptable.

Comment by Terrible — June 14, 2006 #
Listen pals,

this is not fake. if u ever had to cancel with AOL u would know. this dude got it cancelled easily ok. I didn’t get any asian although it’s very probable too.

Comment by luiso — June 14, 2006 #
if this is fake the guy must have worked for aol at some time because that is exactly wot they say and do and im from the uk so they must all be trained in the dark art of arseholeism lol.dont ever sign up 2 aol!!!!!

Comment by moony — June 14, 2006 #
This is absolutely the way my call went when I canceled my dad’s account. I had to do the same thing, repeating “Cancel the account” over and over. It was unbelievable.

Comment by Andy — June 14, 2006 #
I had a similar experience myself.

Comment by Busy Mom — June 14, 2006 #
Check the comments in the story http://digg.com/technology/MP3_Recording:_Trying_to_cancel_AOL. The guy explains that the first 16 minutes of the call were removed for brevity. He also mentions a few other things. I’m pretty sure it’s legit.

Comment by Casey — June 14, 2006 #
Yep, it was the same with me. The AOL parrot was very rude when I called to cancel the account. AOL is the worth internet provider on the planet and their software is also the worst on the planet.

Comment by Hap Arnold — June 14, 2006 #
My had to help my friend cancel her account because every time she called and they said they cancelled it, she would get a letter in the mail saying “Thank you for continuing service with AOL” with the free month offer that she “accepted” detailed. She had to threaten to sue and had three people confrence called as “witnesses” and a tape recording before the CSR finally actually cancelled the account.

Comment by Robbie — June 14, 2006 #
This was similar to my experience AND the folks there were American, not Indians, so this is very authentic.

Comment by dihydroxyacetonephosphate — June 14, 2006 #
omg this is so the way they are ive had friends who have experienced this and as i am currently with AoHell i am dreading cancelling should i wish to do so!

Comment by NutzBtween2Bricks — June 14, 2006 #
Back in 97-98 I had AOL. I decided to cancel it and went to AOL’s website. There was not one single mention of a place to cancel an account or a number to get to a person to cancel the account. Even Colimbia House makes it easier to cancel. I don’t remember how long it took me to get to a person but it was a major hassle. I remeber thinking how brilliant that is, just don’t give the user an easy out, make them jump through 40 hoops and talk to a retention agent who hassles you about WHY you want to cancel.

Comment by mike — June 14, 2006 #
I had almost an identical experience with AOL. It took multiple phone calls and me saying “Cancel my subscription” repeatedly like a broken record to get away from them. And no, the person I spoke to did not have a foreign accent — impeccable American accent.

Comment by Amy — June 14, 2006 #
I had a conversation with AOL that went nearly word for word exactly like this. I was so angry by the end of the phone call I was shaking with rage. I did get it cancelled, but I still get phone calls asking me why don’t I come back.

Comment by Betsy — June 14, 2006 #
Even after calling AOL, they sent a letter saying, essentially, that they thought maybe I asked for my account to be cancelled, but that couldn’t possibly be correct, but if it was, here is a two-page form to fax back to actually get the account cancelled. The fax finally did it (or maybe it was directing my bank to refuse payment), but that was a couple of years ago. Who knows what they do now. Of course, closing a Juno account recently wasn’t easy either. They actually sent a collection agency (which just happened to be a subsidiary of Juno) after me for 2 month’s fees. My state’s Attorney General’s office is now on the case.

Comment by Tom — June 14, 2006 #
heh - I worked for AOL from 1997-2000 and let me tell ya - the “member retention” queue was by far the worst job in the place. Sure, if you could pull off being stone cold unemotional (while all the time sounding pleasant and surprised that anyone would want to cancel the service) you’d make a ton of money. (The UK poster above had it made at 5 Pounds per “save” - that’s almost $10 US, which is 4 times the rate those guys had in the Tucson office.) And, to be clear, the tech support queue had a call center in the Phillipines, but Saves/Member Retention was all US for US accounts.

This call was *not* faked, although I doubt the AOL employee would escape that one unharmed - calls really are randomly monitored, sometimes from the VA headquarters, so even if your boss had the day off, you couldn’t tell if you were being recorded or listened to.

On an anecdotal note, I once had a friend of mine take a call behind me - and I could clearly hear her cussing at the member. She was interrupted by someone from the training department who had tapped into that call to show the new hire class that was going on how a typical call is handled. The trainer actually left the class, ran upstairs, put the call on hold, jacked in a Y cable, and finished the call.

Comment by some ex employee — June 14, 2006 #
I got a similar experience but it only took me arpund 3-4min to complete. It was straightforward. Maybe I was lucky to have a good AOL operator.

Comment by Gary — June 14, 2006 #
Haha, something similar happened to me a few months ago.
It took me forever to friggin cancel the account.

That operator is an ass. -_-

Comment by Drake — June 14, 2006 #
Check your statements each month. They are a nitemare to deal with and chances are your account is not canceled. Best bet is to call your bank or credit card and explain that you want them removed from your record. B of A told me that this company is the very worst to deal with and that sometimes they will even reappear on a debit card record under another name besides AOL. AOL should change their name to ABO (America Bend Over (so we can reem you in the ass))! They are an embarrassment to high tech, trust me!!

Comment by denise — June 14, 2006 #
Why not just call, say cancel, tell them they are blocked for any further pmt on your credit card as of today and hang up. Why do peeps find it so necessary to stay online and argue. I kinda feel this is fake also

Comment by bob — June 14, 2006 #
This reminds me of when my mother in law tried to cancel. They would not do it, just keep offering her more things. She finally lied and said that her kids were going to put her in a nursing home and that is why she wouldn’t need it anymore. So the tech asked if she couldn’t just get someone to bring a computer to her in the nursing home. She finally had to get more creative and eventually they did cancel her.

Comment by Sue — June 14, 2006 #
I am stressed just listening to it! Jei UK

Comment by Jei — June 14, 2006 #
I have spent more than $80 over the account that was already singed-up by my Toshiba Laptop purchase. I told the guy over the phone, I’m in 1-year AOL free internet-access but I haven’t used it. After canceling account that has no ID what so ever I received cancelation Confirmation number but guess what next month I was automatically charged $24.99. It continued over 2 months sometimes I was charged twice per month, and the explanation was I had created more than 2 account IDs but the software was uninstalled from laptop over next day. So, I called again, cancelled the account, again was provided another cancelation #, but good thing I did that I CANCEL MY CREDIT CARD.

Oh and please unload your daily AOL cds here: http://www.nomoreaolcds.com/

Comment by Andrew — June 14, 2006 #
People are under the mistaken impression that the customer rep must *agree* to cancel your account before you hang up. This is incorrect. Once they acknowlege they heard your request, you can simply say “Thank you for cancelling my account. Good bye” and hang up. If they fail to cancel it at that point, just dispute the charge with the credit card company each month until they give up and really cancel it. It costs them money for each chargeback from the credit card (yay, we get to legally make them pay!)

Comment by DontBeADoormat — June 14, 2006 #
why would anyone want to sign up for AOL? Only idiots do..come one people, if you’re a member, cancel your credit card acct that you use to pay AOL. I want to see AOL gone before….2008..I have a personal vendetta against them..

Comment by AOL Sucks — June 14, 2006 #
Wow I work in the customer retention group of a major television service provider so I have this same job and I find this appauling! Were instructed to try two attempts to probe for the reason for the disconnect to see if its something we can resolve to keep the customer happy, of course, if the cust just doesnt want to hear it (like this call) or nothing will please them, we’ll just disconnect em, but I guess enough people have gotten sick to death of AOL that they have resorted to being so cutthroat just to keep from going belly up. How fucking ridiculous.

Comment by Inferno — June 15, 2006 #
Yes, even after you cancel, you haven’t really. They continued to draw funds from my account for 3 months after I cancelled (I failed to notice it until then). When calling back, they demanded a “confirmation number” that was never provided. When I could not produce it, they accused me of lying about cancelling. They did admit that there was NO use on my account since the cancellation date. Eventually one month was refunded.

Comment by Never AOL — June 15, 2006 #
This is a c&p of a complaint letter I sent to AOL to cancel my account after yet another enraging encounter with an AOL CSR:

I also wish to lodge a complaint. I called to cancel my account on Thursday, September 30 at approximately 5pm. I did not get the name of the young man I spoke with. I called to cancel my account and stated my intent very clearly. Among the many reasons I wished to cancel my account was the fact that I have not accessed the account in months. I recently graduated college and moved into my own apartment, where I now have DSL. I am very happy with my DSL provider and do not need to tack on your AOL for Broadband. However, the young man I spoke with was very adamant that I try it. I stated several times very clearly that I wanted to cancel my account at that very moment. He ended the call by saying something to the effect of â€œBased on our conversation today you are going to keep your account active and try our AOL for Broadband thank you for calling AOL have a nice dayâ€? and hung up the phone before I could once again say that I did NOT want to continue my AOL service.

I am disgusted by the low tactics he stooped to to strong-arm me into continuing a service I no longer want or need. I am a paying customer and I do not relish paying for something I no longer intend to use, nor do I deserve that sort of treatment by a representative of your company. To that end, I also feel I deserve a full refund of Octoberâ€™s AOL charges.

I have told others of this despicable incident and have encouraged them to seek other internet service providers. Right now, in my eyes, AOL is nothing but a pit of quicksand that one cannot extract themselves from without a fight.

I look forward to a satisfactory resolution to this problem.

Comment by fobrien — June 15, 2006 #
I worked at AOL for 2 years in the OKC call center. I did the same job as this AOL employee. They have a department called “Saves” that gets all the cancellation calls. It’s the Saves department’s job to retain members. It’s basically a sales position. That’s why it’s so difficult to cancel… the Saves department employees get fired if they don’t maintain a specific “saves ratio,” which is simply the number of cancellations divided by the number of “saves.” When I worked there (late 90s), we could give away 2 free months of service as an incentive to stay with AOL. But pretty much every Saves employee would say just about anything to keep a member from cancelling. Just like the guy in this recording, many Saves employees would attempt to strong arm or bully people into not cancelling. Notice at the end of the call the AOL employee transfers the caller after telling him about the “special offer.” The caller wasn’t even asked if he wanted to be transferred. That call would’ve been transferred to another department that tries to sell members additional products or services from third-party “partners” of AOL. The AOL employees get credit for “up selling” members with these kinds of special offers.

Needles to say… I believe this recording is authentic. Even if it’s not, it is very representative of the experience of cancelling an AOL account. AOL sucks!

Comment by Scott — June 15, 2006 #
[...] The AOL customer representative from the other side of “The nightmare of canceling AOL” phone call conversation, has been fired by the company. The phone call, which was released to the public, received a lot of attention in the blogosphere community, and even made front page at the newly launched Netscape Beta site. [...]

Pingback by iBloggedThis » AOL fires customer rep from “nightmare” phone call — June 15, 2006 #
Why not just decline all AOL charges on your credit card if its that much trouble?

Comment by Eric — June 15, 2006 #
Boy its like de’ju vu from when I cancelled my account with them and I had to use a few choice words before they would cancel it.
Thought I was the only one that went through that kind of BullS—!!!
Thanks for bringing this out to everyone. Hopefully they will lose more subs now.

Comment by Dave — June 16, 2006 #
Can you not cancel service by recorded mail to their Head Office?

Comment by dieseltaylor — June 16, 2006 #
I had an even more horrid experience. We had just found out my father had kidney failure and might not live. I was staying with my mom. We were killing time before visiting hours and my mom decided she wanted to take care of a few to-dos, like cancelling AOL. After 10 minutes of talking to the CSR, during which Mom divulged dad’s situation, she handed the phone to me and asked for help. It took another 10 minutes of talk and yelling to convince the rep yes, we wanted out of AOL, during which he had the sheer gall to insist that I was PUTTING MY DAD”S LIFE IN DANGER by possibly not finding the great health info available only on AOL! “I don’t want to scare you miss but there’s stuff on AOL that isn’t available anywhere else, I wouldn’t want your mother to miss anything that might make a difference for your dad…”

The rep finally put the “cancellation process” in action and had the letter sent that we then had to sign and fax back. Oh, and they managed to charge another month’s service by waiting for the fax…

What a nightmare!

Incidentally, my dad made it.

Comment by teri — June 16, 2006 #
My husband and I canceled after a free trial. The phone call took a 1/2 hour at least. The Topper? AOL continued to draw money out of our Bank Account FOR 27 MONTHS!!! It was a different name than AOL, so we didn’t pick up on it. They told us we didn’t have a cancellation confirmation #. (How convienent for them). They refunded us 1 month. I have told everyone possible.

Comment by Mary Ellen Wright — June 16, 2006 #
I had a similar experience when cancelling NetZero, so I assume it is the same for any ISP. I told them I had DSL and I hadn’t used NetZero in 8 months and I wanted to cancel it. They asked if I wanted two months free and I said no, I haven’t used it in 8 months, I just want to cancel it. I am sure I don’t need it. They gave me a cancellation number and said thank you have a nice day. Two months later I get charged $24.99 (instead of $9.99) for NetZero so I call up and say “What the hell? I cancelled this and now you’re charging me almost triple?” They said I had agreed to two months free and then an upgrade to their Platinum Mega Ultra service or whatever the most expensive one is. They agreed to refund my money and said it would take two weeks. I didn’t get it so I called back and they said it would take 6 weeks, and they screamed at me as if they had already mentioned that 10 times and I should know better. I got my refund 4 months (16 weeks) later. I filed a complaint with the FTC and the BBB three times on them; once for failing to cancel my service, once for changing my subscription without permission, and again for not refunding my money within 30 days as is required by law. These companies with their ‘customer retention’ practices are usually breaking federal law with their strong-arming, underhanded tactics, and lying. If the FTC receives enough complaints about consumer fraud such as this, they will fine the company and/or sue them, so complain away! http://www.FTC.gov

You can also relay your experience to your state attorney general and if they get enough complaints, they will sue these companies as well. Write to your legislators and have them write better laws governing businesses and their requirements in cancelling customers’ accounts. Politicians love crusading to stop something that infuriates their voters. Keep in mind that the state and federal figures that can kick ass on these companies don’t read blogs or digg and we have to write to them and let them know when we’re being screwed!

Comment by narc to the goverment! — June 16, 2006 #
this is the reason why i chose other billing methods where they just mail a bill and not draw anything out of a bank account and i didnt bother canceling by myself i wanted them to realize that i dont use aol anymore and that its not worth 24 something a month for stinky dial up

Comment by ange — June 16, 2006 #
Are you still doubting the authenticity of this call?

Comment by Rose — June 16, 2006 #
That’s an absolute disgrace; from my own experience with cancelling my sister’s ‘Three’ mobile phone contract, I know how frustrating it is!

Comment by Andy — June 18, 2006 #
[...] Of course, in order to receive my newfound riches (or at least not have them extracted, monthly, in perpetuity), I had to call and cancel. I experienced some trepidation at this prospect. The last time I had tried to do this, it was easy enough. But I’ve since heard some harrowing tales, like this one about the guy trying to cancel an AoL account. I then resolved to use purposefully absurd fabricated reasons but, although I had fun doing it, it didn’t necessarily speed things up any. Then I discovered the magic words that bypass every script. [...]

Pingback by As Yet Unnamed » Self-Credit Insurance for $19.95 (and counting) or How To Fly Through Account Cancellation — June 19, 2006 #
This reminds me of something i went through

Telus is a telecommunications service with the poorest service imaginable. Each and everytime i call them they never understand me. Who agrees with me? i’ve disconnected with them because i can never get through to their agents. they get paid high wages like 20 an hour and hire the smartest people with IQ Screening and to think they still make mistakes all the time. I’ve never had such escaltion problems with any other company but them. I’ve talked to managers and nothing gets resolved. WHAT CAN I SAY? A WASTE OF MY TIME TALKING TO THEM!! so i’m never wasting my time with them ever again!!

Comment by jane — June 20, 2006 #
I think everyone should definetly think of a website of worst customer service with companies or is there a site for this right now? We are all consumers and i think it will be very beneficial to all of us!

any comments anyone? i like to find out if there is a consumer beware customer service website.

Comment by jane — June 20, 2006 #
its true it happend to me but I f,,,, them i opend a 2nd acct for cell phones inter net service ,
once a month aut transfere $50 bucks in to that acct , i alway leve $5 in to keep it open ,

any time i have trouble with them slippery dicks i just stop the transfere you outta here them kiss ass then ,, aol sucks

Comment by Hank williams — June 21, 2006 #
Hi - here’s another story to go with your AOL fiasco - it’s “Comcastic” and happened to me 2 weeks ago.

Middle Age vs Techno-Geeks.

So, you think you want digital cable with recording capabilities. Or, your children tell you that’s what you should have. You don’t even understand what it is, but if it will record your one and only soap opera every day without constant programming and ensure that you never miss an episode of American Idol or Desperate Housewives, bring it on!

It’s so easy to order - call Comcast, set up a call, wait for serviceman.

Serviceman is late and turns out to be 19 years old, dressed in giant rapper style jeans that are about to fall down around his knees and a white t-shirt that 2 of him would fit in, and is nearly understandable in spite of his ebonic language if I concentrate really hard. His job is to install 3 boxes with a DVR on the one in the family room. Two boxes go in as planned; the 3rd one (in the family room of course) is the problem. There are too many things hooked up and he doesn’t know what all those wires are for. After several calls to a supervisor who is no help, we call my husband and he explains everything. The box is now on and we’re “ready to go”.

Great! Awesome! Can’t wait to see what it can do! Where are the directions?
There are no directions. I’m going to show you.
There are no directions?! You gotta be kidding me?
Well, we had some pamphlets on it but we ran out.
DUH! But NO PROBLEM! He’s going to “show me” how to work it.

Now, there are exactly 53 buttons on this remote with Lord only knows how many combinations. Let’s just start with the basics please. This button turns it all on or off; this button gets you a list of all the channels and programs; this button leads to screens where you can get movies. The kid is standing there holding the remote, pushing buttons and spewing all this stuff off - I can’t even SEE the buttons much less figure out which one he’s pushing when.

This is crazy! I want written directions! I’m calling Comcast! — No wait…. he WANTS to SHOW me how it works.

Okay, Droopy Drawers, how do I record a program?
Click on the channel and click the record button. Whoop.
Okay, but I want to record every weekday from 1 - 2 PM.
Now Droopy Drawers is pushing every button he can find, and I have no idea what he’s doing. Next thing he says…. there - it’s programmed to record all this week.
But I thought I could program it to record every day and not have to re-program it weekly?
Nope, you can’t do that.
Are you sure? Do you know what you’re doing?
Droopy Drawers is pushing button after button now in rapid succession. “There - it’s set to record continuously from 1 - 2 PM”.
I thought you just said you couldn’t do that?
Well, I’ve only been working here 3 months and I don’t have a DVR but I did it, see, you just push this and this and this and this and……

Okay, enough already. I want directions in writing. I will take it up with Comcast.
NO! Droopy Drawers wants to SHOW me how to do it.
STOP!!!! I don’t want you to SHOW me!
But I’m trying to show you….
I am FRUSTRATED! I can’t see the buttons you’re pushing and I won’t remember any of this cr*p in 5 minutes!
But I’m showing you….
YOU don’t know any more than I do and I’m not dealing with you! GO AWAY!

Exit Droopy Drawers.

So, the Comcast Guy speaks English and chirps like a bird…. and how are you this fine day M’aam?

Well, right now I’m FRUSTRATED as hell and about to become your biggest NIGHTMARE of the day!
I explain everything that happened and demand to receive the written direction booklets they ran out of.
Comcast Guy says there are no directions written.
WHAT????
No, we don’t do that any more because it’s all on your TV.
Click on this button. Scroll down to this. Click again. Now scroll to here. Click again. Now there’s an eye icon on the bottom - click on that.

Gee, suddenly there’s a video tutorial! How to program my DVR! With a sweet lady telling me all the steps so I know that, yes, even a woman can do it! Except I am FUMING! I don’t WANT directions on my tv screen! First of all, I can’t remember how I even GOT to this screen and there are NO DIRECTIONS to tell me how! And where does it tell me to click on the EYE icon? How am I supposed to know that?

Comcast Guy tells me….. it’s an EYE - it means “LOOK” - it just makes SENSE.

SENSE? You want to talk SENSE? Even if I figure out how to get back to the eye and remember to click on it, even if I watch the video explanation - by the time I get back to the programming screen I will have FORGOTTEN it!

I WANT WRITTEN DIRECTIONS! EVEN WITH A FRICKIN’ TOASTER YOU GET A PAMPHLET WITH DIRECTIONS! All I can say is, when my husband comes home, he’d better be able to figure this thing out or else I’m calling you to come back tomorrow and TAKE IT ALL BACK!!!

BANG! Hang up.

Okay, I don’t usually hang up on people and I know it’s rude. Breathe…… Breathe…… Breathe…….

10 minutes later……

Comcast Guy calls. Mrs. S? My supervisor found one of the brochures we used to send out and I’m putting it in the mail to you right now. (Gee, didn’t he tell me there was no such thing?) Thank you.

When husband got home, he discovered that Droopy Drawers had completely disconnected the surround sound system, and the programs he had set to record? NOT! The next day our instruction book arrives and is a big help. We program my show to record and plan to spend the weekend reconnecting all the electronic equipment Droopy Drawers screwed up. But wait! Our “On Demand” service doesn’t work in the family room! We’re going to have to call Comcast. Something tells me they’ll be less than thrilled to hear from me again!

Fast Forward through the weekend

So, the wonderful On Demand service that Droopy Drawers hooked up for us didn’t work. New service call set for several days later between 8 - 12. Amazing how fast they come out to “install” new service and how long you have to wait for service to make it work huh?

New Comcast guy (we’ll call him Jose for his Spanish accent)arrives at 12:30. He’s late, but at least he looks like a professional with his neat Levi’s, company shirt and photo ID badge, and he looks like he knows what he’s doing. Jose says whoever installed our service never put the HD cable on there and the whole thing isn’t hooked up properly. [okay, this isn't exactly news] Jose is upstairs, downstairs, outside - fooling with wires and cables. (Droopy Drawers never even asked where the wires were) Jose calls the office 3 times for hits to the box before it takes. This guy is so nice! He’s even going to connect the system through our surround sound - yippee! Thanks, Jose!

Finally the box works, the picture and sound are incredible and I feel like I’m watching a movie in a theatre - who knew our TV could do that? Jose leaves just before 2 PM and I’m ready to run errands. Have to check email first - OMG! He’s killed my internet connection!

Call Comcast.
If you have a problem with your cable service, press 1.
Sweet voice: In order to serve you better, please tell me the problem - for instance, you can say, “cannot connect to internet”.

Cannot connect to internet.

Have you turned on your computer?
Yes
Have you disconnected your cable box?
No (I do know how to do this but figured with all the hits they were sending they mucked it up and would have to do something)
Disconnecting the box is easy. First……

LOUD EXPLETIVE DELETED! - I WANT A PERSON! BANG

Ring
If you have a problem with your cable service, press 1.
Sweet voice: In order to serve you better, please tell me the problem - for instance, you can say, “cannot connect to internet”.

I WANT A PERSON!

Please hold while I connect you to the next available operator.

How can I help you today?
Well, you sent Jose out here to clean up the mess Droopy Drawers left and correctly install the service we’ve probably been paying for all week even though it didn’t work, and whatever Jose did killed my internet connection.

Have you disconnected your box?

Oh, puh-lease! (By this time I had tried that to no avail)

Okay, I’ll have to send a man out. What time is good for you?

ARE YOU KIDDING ME? I SAT HERE FROM 8 - 12:30 WAITING FOR YOU PEOPLE - I HAVE A LIFE! I HAVE THINGS TO DO! CALL THE GUY ON THE PHONE AND GET HIM BACK NOW NOW NOW!

He’s on another call already Ma’am - he’ll be there sometime before 5.

There goes my day and all the errands I had planned huh?
Okay, you send him back - I’ll wait. And I want the name of someone that I can send a complaint to - someone much higher than you are honey!

Well, we don’t have people, but we have an email address for that.

Why am I not surprised?

P.S. My 78 year old mother was concerned that since they don’t have “people” there was no one to sign their paychecks. OMG! You mean they PAY them?

Comment by Paula — June 21, 2006 #
My mother inlaw’s brother had an AOL dialup account, now these are older folks in their 80’s. Well her brother had died and she was the beneficiary and executor of his simple estate. Her brother paid AOL thru his direct banking account. After his death she had tryed cancelling his account and they refused because she did not have his password, then we tryed by sending his death certificate, AOL continued to take from his banking account the monthly dues, my wife tryed many times by telephoning and explaining that her uncle had died and to close the account and stop taking monies from the Back, several months went by again, 8 months and AOL still would not cancell the account, now after a year that my mother inlaw had the control of her brothers estate banking account, she had to close the Bank account it in order for AOL to stop taking the money from the direct payment from the Bank.
So AOL collected abouth 14 months on a dead man account. By closing the bank account we got AOL from continued withdrawals.

Comment by Nicholas Fernandez — June 21, 2006 #
AOL despite publicly stating that their policies were not followed regarding cancellation still continue to do the same tactics when trying to cancel.

I have been an AOL member for over 10 years and finally after about one hour was able to cancel. After 20 minutes of waiting I was finally connected to a “live” person that tried to convince me not to cancel…OK… but as soon as I repeatedly stated “cancel my account” she went into a free 2 months talk. I then stated no thanks and please cancel. While waiting for a cancellation number she went into a sales pitch for something else and I cut her off and said “No Thanks”. She said I “could not cancel my account” until she said her thing. I could “put the phone down and not listen if I didn’t want to”. I immediately said no thanks and cancel again. She started her advertisement and would not stop. The only was I was able to get her to stop was to ask for her supervisor. She put me on hold without saying anything and five minutes later another rep was on the phone and gave me a cancellation number. An absolutely horrible hour of my life. All severely abusive tactics to intimidate members. AWFUL AOL!

Comment by Jeff Morton — June 21, 2006 #
This is NOT FAKE! My mom had AOL for years and was driven to tears when she tried to cancel it about a year ago. I say “tried to cancel it” because she had to make multiple calls after a series of mysterious disconnections and hostile “customer service” conversations. AOL deserves every second of bad publicity as a result of this recorded conversation–and it’s about time. I recently read an editorial about a person unable to cancel the account of his recently deceased mother! I truly believe that AOL is capable of anything.

Comment by Julie — June 21, 2006 #
I had the exact same thing happen to me when I tried to cancel my AOL! I actually had THREE 45 minute phone calls to 3 different people before I finally got someone who said my account would indeed be closed. I quite literally was saying over and over (just like the man on the tape) “Cancel my account” only to have the person on the phone go into a lengthy tirade. It was absolutely the most ridculous customer service experience I ever had and I CANNOT believe AOL thinks THIS is how it should be done!!!

Comment by Sheri — June 21, 2006 #
Paula-

How old are you? Wait.. never mind, it doesn’t matter. I have comcast w/ DVR and I must say it is the easiest, most intuitive thing that I have ever used to view a television program. In fact it absolutely amazes me that you can even use a PC with all it’s “fancy buttons and things to click on”. I think the real problem here is that you never wanted the service in the first place and therefore went out of your way to find reasons and ways to hate it. Take some time to breathe, look at the remote and then look at the screen. It’s really not a dificult device to figure out.

Oh and about the installer? It’s called tolerance. Give it a shot…

Now go watch your soap…

Comment by @ Paula — June 21, 2006 #
thisis not fake, Vincent was on the today show this morning

Comment by shygirl4444 — June 21, 2006 #
Several failed attempts to set up an account and I called the help techs. They took my information before they would even consider listening to my question, then they insisted on setting up an account before they could help me. Too many red flags already but I continued on. My reasoning was that they are a well know company that had been around for years, they couldnâ€™t do this with out being trust worthy right? Wrongâ€¦ the tech was able found I didnâ€™t have a Modem. I immediately said I wouldnâ€™t be able to use the service so it wouldnâ€™t need an account. He replied okay, call this numberâ€¦.This is where my story sounds like everyone elseâ€¦Several long call believing I had cancelled, three months of charges, and nearly closing my account. The assistant at the bank just rolled his eyes knowingly and set about blocking future charges. It took three months. How can anyone fight such a big company that mistreats its customers regularly? Isn’t it some part of the ongoing behavior illegal???

Comment by Ginny — June 22, 2006 #
I couldn’t even find a phone number that anyone would answer when I tried to cancel my account. Per the instructions on the site, I sent a letter with the required information to cancel my account. The first letter was ignored, then I sent a second letter, referencing the first letter, then they finally cancelled my account…

Comment by Steve — June 22, 2006 #
This is absolutley true, I had AOL in 2000, tried several times to cancel but kept getting bullied, then transferred when I wouldn’t budge and placed on hold for literally hours.
Finally I decided to cancel no matter what. It took over 3 1/2 hours.
Initial call - I want to cancel, bully for 10 minutes then transfer to a “specialist”
on hold for 30 minutes
Specialist - same party line, CANCEL CANCEL CANCEL
transferred to the “Accounts department” another hour on hold
ooops transferred to the wrong place, very sorry sir
another hour ticks by
another specialist, another 30 minutes of repeating my demand to cancel, FINALLY success!!!!!

This doesn’t even include earlier attempts in which an hour on hold ultimately get disconnected, start from scratch

But notice how easy it is to get an operator on the new accounts line, INSTANT
AOL knows exactly what they are doing, They rely on on their consumers giving up and accepting servitude and monthly fees

Comment by hiflyer — June 22, 2006 #
To whoever thought it was fake, I have no idea how you can be so certain?

Not all AOL call centers are overseas…I worked at AOL in Albuquerque and was in the retention department where this asshole probably worked…

Aside from bleeping out the guys’ ss#, it is absolutely real….Call retainers get BONUSES for keeping accounts that clients want cancelled. Talking someone out of cancelling is not anything new….. Getting rude is nothing uncommon..

Glad he got fired..

Comment by Will — June 22, 2006 #
Damn Paula, you wrote a friggin essay….Too much time on your hands I suppose?

Comment by Will — June 22, 2006 #
[...] AOL is another company on its way out. The internet service provider has watched its customer base steadily jump ship over the last few years for better technology, like DSL and cable, and better customer service, an issue which led to a settlement with the NY Attorney General in 2004 requiring AOL to â€œreform its customer service procedures.â€? This week, MSNBC broke a story about a customer who called to cancel his AOL service, but was rebuked, rebuffed and otherwise harassed by the AOL customer representative for several minutes before finally getting his cancellation request granted. The customer happened to tape the phone call, which you can listen to here. [...]

Pingback by Go Pundit Go » Blog Archive » AOL, Blockbuster And The Free Market — June 22, 2006 #
Paula .. loved your writing! I had the same thing happen with AOL several years ago .. complete with many “accidental” phone disconnects every time I asserted myself. I felt like a heat stroke survivor after AOL finally agreed to cancel. In fact, there is no tech ’service’ I’ve not had nightmarish trouble with (and don’t even get me started on Sears “repair” thugs and factory rebates!). I’m seriously thinking of starting a support group in my community for other victims of Corporate harassment … it’s become necessary — the combination of chronic unreliability and straight out abuse has become debilitating for consumers. This guy is my hero!

Comment by Daisy — June 22, 2006 #
Eric says, “Why not just decline all AOL charges on your credit card if its that much trouble?”

Hahahahahahahahahahahhahahahhahhahahahahahahahahahahahahah!
Boy oh boy … you’d be in for even more trouble than AOL could give you!!

dieseltaylor says,
“Can you not cancel service by recorded mail to their Head Office?”

Hahahahahhahhahhahahahahahhahahahhahahahahahahaahahhahahahaha!
No. You cannot.

Comment by Daisy — June 22, 2006 #
THIS IS REAL!! On CNN they talked to Vincent Ferrari and did an interview with him. AOL admitted to the phone calls authenticity.

Comment by Adam — June 26, 2006 #
It’s true. Since trying to cancel, rate offered kept going lower to retain me. After I got high speed, such a fight to just get them to acknowledge cancel, even by this time my rate was $4.95. I called month ago to cancel, given confirmation number, saw AOL active after billing cycle. I called again to cancel, was told cancelation # I had recorded (I’m a former CSR whom notes everything when it comes to service) was not correct. ‘New’ # given me was same 8 or 9 digits, this one ended in a different one. I called to make a 1 time payment of $4.95, as debit card I used for payment was closed with fraudulent activity. They could not take new card, thrown all over and after lengthy hold with a ‘CARE’ rep. (never told me what accronym meant), whom saw prior request to cancel, that he could only take payment if I agreed to now 2 months, as was in new billing cycle. He said once my bank verifed monies on new debit card (for big $9.90), that system would create a credit for same $ amount in few days. I have not checked with bank yet, I am doubtful.

Comment by Bob — June 26, 2006 #
It’s actually not fake. This reporter or whatever was hearing about people’s experiences with AOL so he called in and recorded the session. Here is his report:

http://www.msnbc.msn.com/id/13447232/

Comment by John — June 27, 2006 #
Actually the consultant canceled the account as requested. He is required by the company to read the last portion of the “I want to tell you about a free benefit available to members like you……”. That is part of their script and if he didn’t and the call was monitored he would have been in trouble for not reading it.

Comment by RickDeMars — June 27, 2006 #
I am just writing cause we had very similar circumstances with AOL. But the real kicker is we cancelled our account because our computer did not work any more. We took the computer out of the room unplugged everything and put in basement. 2 months later we recieved another bill. Remember we cancelled due to computer did not work! They sd someone at our number restarted account on such and such a date. The funny thing is we had no computer on that day!! And the password that was used was one we never have used in our life!! After arguing and talking to a manager and getting the same run around for about 1.5 we hung up. This continued for many weeks. Finally we reported them to the BB about the fraud being committed to our account the letters have stopped and our account is clear (supposedly til they need more $$ we are sure) SO even if you get all your info keep checking accounts and bills. They may start up your account anyways. Look at us no computer anymore and they tried to get us!!

Comment by Chris — June 28, 2006 #
Someone said that recording phone conversations is illegal: NOT TRUE, only one party involved in any conversation has to know that the conversation is being recorded. It is illegal when a THIRD party is recording the conversation and the parties involved do not know it.

I recently tried to cancel my AOL service, and basically got the same response. I was so pissed I hung up on the idiot CSR.

Comment by Nyki Lane — July 1, 2006 #
boo hoo…the aol man was mean to me…somewhere there is an 8 yearold kid with an ak47 killing another 8 year old kid for rice….reading some of these comments make me ashamed to be an american…most of you should find something more productive to do than complaining about how there are no written instructions to using a remote…and as a side note…if there was never an aol most of the technology you know and love wouldnt be here because there wouldnt be an internet boom in the 90s, so there would be no revenue and nothing incite further advances

Comment by robert — July 3, 2006 #
THIS IS EXACTLY WHAT THEY DID TO ME!! THIS PHONE CALL IS THE REAL DEAL. I HATE AOL AND ONLY HAVE MY E-MAIL THROUGH THEM BECAUSE OF MY DAUGHTERS AIM.

Comment by lisa — July 3, 2006 #
On the legality of recording phone conversations: it’s determined by state law, and varies state by state. In some states, only one person has to know; in some states, both people have to know.

Comment by h3 — July 4, 2006 #
aol, did the same to me / than gave me a sell pitch like no other.
I canceled aol. The sales person put me on hold , than the phone , hung up! ( If you would like to make a call)!!!!
I callled back again! I had to call my bank, after aoll billed me again.
I canceled my bank acct. Now the bank is going after aol !
I was told this happens alot. and the would take care of it .
however it could be 30-90 days before the $ is back in my acct.
I love My Bank!
I am sure aol will not gave the bank the same run-a-round.

Comment by yesmrrocks1 — July 13, 2006 #
Everything had some sort of nightmare cancelling AOL.. I had to make 9 phone calls to ask them to stop billing me after I cancelled, got my confirmation number and still they charged me.. I heard that is basicly because they were losing members right and left so they had to figure out a scheme to keep billing people and blame it on technical issues.

AOL will die soon.. this “AOL IS GOING FREE (Mail service)” will be the biggest mistake they could make.. the name AOL is already tarnished and the fact that gmail is out there and awesome beyond belief…. AOL IS DYING!

Comment by Scott — July 15, 2006 #
Why get mad at AOL? Isn’t our government supposed to protect us from fraud like this? It used to, before we allowed it to become a right-wing oligarchy.

Comment by Loren — July 21, 2006 #
Why I cancelled my Bank of America Visa card…

Despite the fact that I’ve got more pieces of plastic than I really need it really irks me that in order to activate the new card B of A sent me I have to listen to a two-minute spiel……

Trackback by flashpoint — July 21, 2006 #
I can easily believe that the recording is real. I had the same experience when I called to cancel my account. AOL’s call center workers are very pushy when it comes to trying to keep members. I guess AOL hasn’t figured out that their idea of “quality” service makes people want to cancel. I recently spoke with an AOL call center worker about their terms of service, which has become a joke over the last 10 years. Apparently, under their revised “rules” making death threats and racist statements are acceptable, but providing other users with website addresses is grounds for account termination….who’d have thought a website address is really THAT offensive? I thought the AOL service itself was the most offensive thing in existance until dealing with their call center workers….

Comment by Aaron — July 26, 2006 #
My father tried to cancel our AOL account for our house because we got DirecWay. He cancelled the account three to four times before they stopped billing him. He was still being billed three months after calling them 4+ times. They gave him a hard time SO many times. Nearly a year after cancelling the acount, there is still a random month here and there where we get billed. It’s sadistic…and whoever said that their software is ‘the worst’, was right…it has no features, everything is slow when you try to load things…and the really horrible thing is that not only are their software and service reps horrible, but when you try to get help with their cheap software, they take days to respond, and then either treat you like an idiot or don’t answer your question! AOL IS THE WORST!!!!

Comment by Lisa — August 4, 2006 #
—oh, yeah, and the aol sites and software have advertizing EVERYWHERE…I paid for the damn software, and internet access, and features…WHY ARE THERE SOOOOO MANY DAMN ADS?!?!?!?!?!? It’s insane…there’s less advertizing on Yahoo!!!!!!!!!!!

Comment by Liz — August 4, 2006 #
I had an identical experience cancelling AOL.

In addition, I was also phoned by AOL (before attempting to cancel) with a trial offer of high speed access. I declined, but asked the CSR (repeatedly & clearly) to send me some information regarding the offer, so I could look at it and decide, as opposed to making a snap decision over the phone. Two days later, I received a modem in the mail from AOL for the high speed service. The same day, I wrote ‘return to sender on it’, and popped it in the mail. Three months later, I received a bill for high speed usage charges for the previous month. I was forced to get my credit card company to dispute the charges. Even though I told them them that I never even hooked the modem up, they told insisted charged for X number of usage minutes. Incredibly unprofessional.

Those responsible for their cust. service policy are not good people.

Comment by John — August 8, 2006 #
i just wanted to pay this bill, what was the actual $$ couldn’t get thru tried to quit em’ tried to get new one, couldn’t have 2, still comming out mf my cks monthly,have semi-fast snail-mail, this fossil maybe at a museum, haven’t been able yet to pay even though i have the big red “Pay or Else” and still can’t find out where i need to go. spousal unit thinks u can call faster than this..needing helpppp

Comment by Valarie — August 11, 2006 #
Breakfast Links…

- If enough people vote for Stephen Colbert, a bridge in Hungary will be named after him. I think it’s worth it. - Some video showing the 10 most unsportsmanlike plays in sports, because you almost forgot Woody Hayes…….

Trackback by YesButNoButYes — August 18, 2006 #
This is so real, I have a co-worker that had this exact same problem. They tried to tell her there was activity when she no longer had a computer!!! It took 3 phone calls to get it cancelled. 9 months later they started withdrawing from her account again. When she called they told her they had called the house and the person that answered authorized for service again. They claimed it didn’t matter whether the authorizing person was her or not - despite the fact the account was in her name only!!!

Remember: It’s none of their business whether you have service with another company or not - do not answer that question. It doesn’t even matter whether or not you have been using the service - you have the right to cancel it.

Comment by stratcat43 — October 10, 2006 #
ATTENTION : AOL IS A VIRUS !

IF ONE IS A SUBSCIBER TO THE VIRUS, YOU ARE
S.O.L.

only uneducated people have accounts with (SOL)
I learned 6 yrs ago that it was a hellish experience to disconnect my service with this inferior ISP. I REPEAT, IT IS A BASTARD CALF COMPANY !

Comment by Michael Foreman — October 14, 2006 #
[...] The AOL customer representative from the other side of â€œThe nightmare of canceling AOLâ€? phone call conversation, has been fired by the company. The phone call, which was released to the public, received a lot of attention in the blogosphere community, and even made front page at the newly launched Netscape Beta site. [...]

Pingback by The nightmare of cancelling AOL « The Compass — October 27, 2006 #
The same applies as far as hoops a cust needs to hop thru at Directv to disconnect thier account. DirecTV expects the Agents that handle disconnects to try to save customers that want to disconnect by offers. While some of the Offers are great for customers there is a resounding fact as far as Agents that get the job of disconnecting accounts.

They have this thing called disconnects rate. If an Agent is having a high rate they begin working with that agent to try and make that rate go down after all DirecTV does want to keep as much business as possible. Save offers even if a loved one who has an account passes on and an executor happens to be disconnecting the account .
This is very bad Business practice. I had a loved one pass on and I have DTV services. The rep had great empathy statements but what killed me is that she ( agent ) made a save attempt. My grandfather is dead and i told you I all ready have services. Moron what part of he is dead do you not get.

Do they have a policy that states that if a customer is dead disconnect the account immediately. What am I supposed to do go and dig my grandfather out of the ground and resurrect him and tell him about the fact if he stays with DirecTv he can get a free HD DVR and 10 dollars off his Total Choice Plus. Come on DTV if you want customers it’s not what you offer it is what you do to make things painless to disconnect an account. If a customer leaves and deciedes to come back make those offers then.

Comment by Alice Granger — November 5, 2006 #
Funny thing is, the “customer” started being abusive first by swearing. I understand he must have been frustrated but the guy has a job to do and retaining customers is part of his job.

That said, I feel badly that this phone call made the rep lose his job for DOING his job, when the customer was being irate to him. It does indeed go both ways, people.

Comment by rawtoast — November 27, 2006 #
REAL REAL VERY REAL. I went through MUCH WORSE!!!!
I had to cancel my credit card to end the nightmare of trying to cancel my aol account

Comment by rich — December 23, 2006 #
I didn’t listen to the call, but then again I didn’t have to. I lived this nightmare. It took me a year to cancel my AOL. I too cancelled my credit card because they would stop billing it after MANY phone calls, letters and even certified letters. Even that wasn’t enough I still got a bill threatening collection after I cancelled my Visa and ended up paying another $99 after the year that I paid for that I didn’t use. If you haven’t given them your credit card nimber already, DON’T DO IT!!!

Comment by Greg Chapman — January 16, 2007 #
One thing I like to do just before canceling any account. Change the last four didgits on your credit card. Then cancel. No need to worry about extra charges.

Comment by Josh — January 30, 2007 #
there was a report of this exact story on msnbc you morons, it’s not fake. SAME GUY WITH THE SAME NAME

Comment by dub — January 31, 2007 #
I dont see how they even stay in business. I used to love AOL. But when I wanted to move and cancel my service they really made it a pain for me. I am glad they offer it free to landline now and now their email is free too. They were charging me about 4.95 per month for this for quite sometime. I think AOL should have gone a different route.

Comment by Will — February 26, 2007 #
I had the identical experience as Mr.Ferrari.The operator wouldn’t take NO for an answer and kept me on the phone for ages dissing my new provider.They continued taking payments from my debit card account so I have had to cancel my card to stop payments being taken.Another issue was the frustration dealing with those awful Asian operators who I could not understand and they were very rude.I’m glad to be rid of the whole AOL circus-they were a pain in the but….
Marie O’Connell

Comment by marie oconnell — June 29, 2007 #
[...] Credit is due to the B of A customer service rep though. He was nice enough to cancel my account without too much hassle (unlike other organizations) and when I suggested they go easy on the marketing messages in the future, he sighed with a knowing verbal wink. [...]

Pingback by Why I cancelled my Bank of America Visa card — everwas — August 12, 2007 #
…after spending hours of wasted time communicating with AOL support on July 18th, I learned today (August 13th) that I was billed $470 on an account I’ve never paid more than $7 on. They completely ignored my concerns from July 18th.

I wasted some more time today talking to AOL “support” only to completely give up and tell AOL to just cancel my account.

Pathetic.

Good riddance AOL.

Comment by Chuck — August 13, 2007 #
[...] The Nose on Your Face - Conservative Satire How to Predict the Weather Without a Forecast How to Make a Fire-Breathing Dragon Cake (No real fire involved here) Red Rooster Waffles Living with Ed Trying to Cancel AOL (Be aware that the recording has some swearing) Bizarre American Holidays Computer Stupidities - You’ll laugh your head off at these computer related customer service stories [...]

Pingback by â€ ~ Anchored by Grace ~ â€ » Blog Archive » A Miscellany of Links — September 16, 2007 #
I went through the same thing today. The asion lady kept trying kept trying to get me to pay only $9.95. I just kept telling her to cancell my account. She gave me a removal number. Now I am just wating to call them back and give the # to the rep. Yoou will hear from me soon.

Comment by Laura Kresen — October 22, 2007 #

The nightmare of cancelling AOL

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